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Quality & Safety
Patient Centred Care

When you receive treatment at Pittwater Day Surgery, you can expect a high level of professional expertise and safe and effective care. We want you to feel reassured and understand what you are experiencing during your time with us.

We encourage you to ask questions about any aspect of your care, and participate in planning and decisions about your treatment.

Pittwater Day Surgery aims to improve safety for patients by minimising key risks and optimising the quality of the services we provide.

Our Quality Culture is based on the following steps:

  • Focusing on known risks to our patients such as falls, medication safety, and infection.

  • Maintaining a Quality Management System in accordance with the National Standards.

  • Promoting a culture of continual quality improvement for all staff

  • Implementing a robust audit schedule to monitor a large range of processes including infection control, workplace safety, medication safety, risk management, antimicrobial stewardship, aseptic technique, and environmental cleaning.

  • Ensuring ongoing education and training for staff to ensure the highest levels of patient care and safety.

  • Seeking feedback from consumers and involving them in the review of our safety and quality systems.

  • Active participation in a Benchmarking Group of similar health facilities to pool resources and experience, and to measure our outcomes and processes against others.

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