Pittwater Day Surgery Consumer Information

Pittwater Day Surgery is delighted to share the good news that we have been successful in obtaining the renewal of our National Safety & Quality Health Service Standards (NSQHSS) certification for a further 3 years. Pittwater Day Surgery has a Governance framework that focuses on ensuring positive outcomes for patients, their families and our staff.

The framework includes:

• An Executive Management Committee with knowledge of Hospitals and Healthcare

• An experienced Management team

• A reporting review structure (via Committees) to monitor and improve

outcomes

• Systems and processes that measure quality of care.
  

Clinical Effectiveness is measured by:

• Quality and Safety Indicators used to measure and monitor performance

• Quality plans initiated when required

• Quality and safety indicators are benchmarked

• High risk areas regularly audited

• Quality performance and safety results are reported to the Executive Management Committee

• NSQHS accreditation requirements

We ensure an effective workforce by:

• Code of Conduct that staff and doctors must abide by

• Strict credentialling, registration, and scope of practice verification process

• Targeted education and competency requirements

• Orientation of all staff

We promote consumer participation by:

• Consumers participating in our Risk Management and Quality Improvement

Activities

• Consumers complaints and feedback managed in a timely manner

We promote best practice care by ensuring:

• Clinical Policies are developed in accordance with evidence-based practice,

legislative requirements and relevant standards

• Clinical, risk and safety policies are reviewed on a regular basis and updated

as required

• Competency assessments are completed regularly